Conditions Générales

1. INFORMATIONS GÉNÉRALES

1.1. Le site web www.spinfever.com ("Casino", "Site", "Société", "Nous", "Notre", "Nos") est détenu et exploité par Novatrix SRL, une société enregistrée selon les lois du Costa Rica. Numéro d’enregistrement : 3-102-893958. Adresse enregistrée: Province 03 de Cartago, Comté 07 d’Oreamuno, Potrero Cerrado, côté nord de l’école Manuel Avila Camacho, Costa Rica. La Société opère sous la licence n° 0000002 délivrée par la Tobique Gaming Commission.

1.2. En créant un compte et en utilisant notre site, vous reconnaissez avoir lu, compris et accepté les présentes conditions générales.

1.3. Si vous n’acceptez pas ces conditions générales, vous ne devez pas utiliser nos services.

1.4. Nous pouvons mettre à jour ces conditions générales à notre seule discrétion. Bien que nous cherchions à informer les utilisateurs des changements majeurs par email, nous vous recommandons de consulter cette page régulièrement.

1.5. La langue officielle du site web est l’anglais. En cas de divergence due à une traduction, la version anglaise prévaut.

1.6. En acceptant ces conditions générales, les joueurs acceptent également d’être liés par toutes les politiques, règles et directives publiées sur le Site, incluant notamment la Politique de confidentialité, la politique de bonus et la politique de jeu responsable.

2. ADMISSIBILITÉ ET RESTRICTIONS

2.1. L’accès au casino est autorisé uniquement aux personnes résidant dans des juridictions où les jeux d’argent en ligne sont légaux. Vous êtes seul responsable de vérifier la légalité de l’utilisation de nos services dans votre région.

2.2. Vous devez avoir au moins 18 ans ou l’âge légal minimum pour jouer dans votre juridiction (le plus élevé des deux).

2.3. Nous pouvons demander une preuve d’âge et nous réservons le droit de suspendre ou de fermer votre compte si la vérification échoue.

2.4. Pays restreints: Les utilisateurs des pays ou régions suivants ne peuvent pas utiliser le Casino pour jouer avec de l’argent réel: Afghanistan, Bélarus, Canada – Nouveau-Brunswick, Canada – Ontario, République centrafricaine, Chine, Cuba, Chypre, République démocratique du Congo, Géorgie, Haïti, Iran, Irak, Israël, Libye, Grèce, Roumanie, Ukraine, Malte, Myanmar, Pays-Bas, Corée du Nord, Pologne, Russie, Somalie, Soudan du Sud, Syrie, Royaume-Uni, États-Unis, Venezuela, Yémen. Les joueurs enfreignant cette règle ne pourront pas obtenir de remboursement ni de retrait.

2.5. Les joueurs de Suède ne sont pas admissibles aux bonus, promotions, programmes VIP ou échanges de points de fidélité.

2.6. Le casino se réserve le droit de refuser ou d’annuler les retraits et/ou de fermer des comptes en cas de violation de ces restrictions.

2.7. Vérification d’âge pour les joueurs Bitcoin : Avant de jouer avec BTC, les joueurs doivent fournir une pièce d’identité valide. Les dépôts et mises seront bloqués jusqu’à validation. En cas de non-conformité, le compte sera fermé.

3. DISPONIBILITÉ ET RESTRICTIONS DES JEUX

3.1. Certains jeux peuvent être indisponibles dans certains pays en raison de restrictions des fournisseurs.

3.2. L’utilisation de VPN pour contourner les restrictions géographiques est strictement interdite.

3.3. Jeux NetEnt

• Restrictions absolues : Les jeux NetEnt ne sont pas autorisés dans les pays suivants : Belgique, Bulgarie, Colombie, Croatie, République tchèque, Danemark, Estonie, France, Italie, Lettonie, Lituanie, Mexique, Portugal, Roumanie, Espagne, Suède, Suisse, Royaume-Uni, États-Unis.
• Territoires figurant sur liste noire : Les jeux NetEnt ne sont pas disponibles dans une liste plus longue de pays, notamment l’Australie, Hong Kong, l’Iran, Israël, les Philippines, etc.
• Restrictions sur les jeux de marque : Des restrictions supplémentaires par pays s’appliquent à certains titres comme Planet of the Apes, Vikings, Narcos, Street Fighter, Fashion TV et Universal Monsters.

3.4. Autres fournisseurs

• Play’n GO et Pragmatic: Non disponibles en Suède.
• Amatic: Restreint en Australie, en Autriche, en Estonie, en Grèce et aux États-Unis.

4. PAIEMENTS ET DEVISES

4.1. Les devises fiduciaires et cryptomonnaies acceptées comprennent:

EUR, USD, CAD, AUD, NOK, NZD, RUB, BRL, BTC, BCH, ETH, DOG, LTC, USDT, XRP, BNB, ADA, TRX, FUN.

4.2. Les transactions en cryptomonnaie sont basées sur les taux de change en temps réel via Coinbase Converter au moment de la transaction. Les échanges de devises entre cryptomonnaies et devises fiduciaires ne sont pas pris en charge.

5. TAXES ET FRAIS

5.1. Vous êtes seul responsable de déclarer et de payer toute taxe exigible dans votre juridiction relativement à vos gains ou à toute activité liée au Casino.

6. RÈGLES DES JEUX

6.1. Vous reconnaissez et confirmez que vous comprenez les règles de chaque jeu offert sur le Site Web. Il vous incombe de vous familiariser avec les mécanismes de chaque jeu, y compris les pourcentages de paiement et les probabilités, avant de placer un pari.

7. EXCLUSION DE RESPONSABILITÉ

7.1. Vous acceptez que le jeu comporte un risque de perdre de l’argent. La société ne pourra être tenue responsable de toute perte financière ou de tout dommage subi en raison de votre utilisation du site ou de votre participation à tout jeu.

7.2. Nous prenons des mesures raisonnables pour protéger vos données personnelles et ne les divulguons qu’à des tiers directement impliqués dans la prestation de services de jeu (p. ex. fournisseurs de jeux, processeurs de paiement). Toutefois, une fois les données partagées, leur traitement ultérieur est régi par les propres politiques de confidentialité de ces tiers. Nous ne pouvons être tenus responsables de toute utilisation abusive ou diffusion ultérieure de vos données par ces tiers.

7.3. La société n’est pas responsable des pertes, erreurs ou interruptions résultant de défaillances matérielles ou logicielles de votre côté, d’une mauvaise connexion Internet ou d’autres problèmes techniques indépendants de notre volonté.

7.4. Dans le cas rare où un pari est accepté ou un paiement est traité par erreur (en raison d’un dysfonctionnement technique, d’une erreur humaine ou autrement), nous nous réservons le droit de:

• a) Annuler tous les paris concernés et rétablir les fonds dans leur état correct; ou
• b) Recalculer les paris selon les modalités qui auraient dû s’appliquer si l’erreur ne s’était pas produite.

7.5. Si nous créditons par inadvertance votre compte joueur d’un bonus ou de gains auxquels vous n’avez pas droit (en raison d’un bogue technique, d’une erreur de table de paiement ou de toute autre erreur), ce montant (y compris tout gain qui en découle) demeure la propriété du Casino. Nous déduirons le crédit erroné du solde de votre compte. Si vous avez déjà retiré ces fonds avant que nous découvrions l’erreur, vous contractez une dette envers le Casino pour ce montant. Vous devez nous en informer immédiatement par email si vous croyez qu’un tel crédit erroné a eu lieu.

7.6. Ni le Casino, ni ses administrateurs, employés, partenaires ou fournisseurs de services:

• a) Ne garantissent que le logiciel ou le site web conviennent à un usage particulier ;
• b) ne garantissent que le site web, son logiciel ou tout jeu sera exempt d’erreurs ou ininterrompu;
• c) Ne pourront être tenus responsables de toute perte, coût, dépense ou dommage (direct, indirect, particulier, consécutif, accessoire ou autre) découlant de votre utilisation du Site Web ou de votre participation à tout jeu.

7.7. Vous acceptez d’indemniser et de dégager de toute responsabilité le Casino, ses administrateurs, employés, partenaires et fournisseurs de services contre toute responsabilité, perte, dommage, dépense, réclamation ou coût (y compris les frais juridiques raisonnables) découlant de ou lié à:

• a) Votre utilisation du site web;
• b) Votre participation à tout jeu;
• c) Toute violation par vous des présentes conditions générales.

7.8. Vous reconnaissez que le Casino conserve l’autorité exclusive et finale pour déterminer si vous avez enfreint des règles, modalités ou conditions, et pour imposer des mesures disciplinaires, y compris la suspension ou l’interdiction permanente sans préavis ni explication.

8. USE OF PLAYER ACCOUNT

8.1. Each individual may register and maintain only one (1) personal Player Account. Accounts sharing the same residential address, household, IP address, or device will be considered duplicates. We reserve the right to close and forfeit all duplicate accounts, cancel any pending withdrawals, and confiscate any winnings. You must not share your account credentials or allow another person (including minors) to access your account.

8.2. If we discover that you have operated a duplicate account, any returns, winnings, or bonuses accrued during the period in which multiple accounts were active will be forfeited. The Casino may require you to return any funds already withdrawn from the duplicate account.

8.3. You agree to use your Player Account solely for personal entertainment. Any commercial use such as offering the account to others for profit or renting/selling account access—is strictly prohibited.

8.4. As part of our Know-Your-Customer (KYC) process, we may request additional documentation or conduct a phone call to verify your identity. Withdrawal requests will remain pending until all required verification steps are completed. If we are unable to reach you by phone or email within two (2) weeks of your withdrawal request, your account will be locked and your withdrawal will be canceled.

9. ANTI-FRAUD POLICY

9.1. The Casino enforces a strict anti-fraud policy. Suspected fraudulent activities include (but are not limited to):

• a) Collusion with other players to manipulate game outcomes;
• b) Use of automated bots, scripts, or unauthorized software to gain an unfair advantage;
• c) Chargebacks or disputes on legitimate deposits;
• d) Filing false claims against the Casino;
• e) Exploiting software bugs, glitches, or loopholes;
• f) Any other deceptive, dishonest, or illicit practices.

9.2. If you are suspected of any fraudulent behavior, we reserve the right, at our sole discretion, to:

• a) Terminate or suspend your Player Account;
• b) Void any associated winnings and confiscate your balance;
• c) Charge you an amount up to your available balance to cover damages or costs incurred by the Casino;
• d) Pursue civil or criminal action, including notifying regulatory or law enforcement authorities;
• e) Retain or freeze any funds pending an investigation.

9.3. We may require a live phone verification in addition to document checks. If we cannot verify your identity or suspect fraud especially when provided phone numbers are invalid or missing - we may close your account permanently and forfeit any winnings. Failure to pass verification within two (2) weeks of our request will result in account termination and funds confiscation.

9.4. The Casino will void any bonus, free spins, or winnings if we determine that you have abused a promotion. "Abusing a promotion" includes, but is not limited to:

• a) Placing maximum allowable bets on high-variance games solely to inflate wagering requirements;
• b) Reducing stakes after a large win and switching to low-variance games to meet wagering terms;
• c) Depositing only to claim bonuses without making any real-money deposits;
• d) Maintaining a deposits-to-bonus ratio exceeding 50%;
• e) Delaying play until wagering requirements expire or manipulating game rounds (e.g., leaving high bets on the table and returning after requirements are met);
• f) Using multiple accounts (including shared IP or device) to claim duplicate welcome offers or free spins;
• g) Exploiting any software bug or glitch to extract monetary value.

9.5. To confirm your identity, we may request the following documents in Latin or Cyrillic script:

• Government-issued photo ID (passport, driver's license)
• Proof of address (utility bill, bank statement)
• Proof of payment method (credit card front/back, e-wallet screenshot)

If you cannot provide documents in the requested scripts, we may require a video verification (showing you holding your ID and stating your name and date). Failure to comply will result in account closure and forfeiture of funds.

9.6. If you discover a software bug, error, or any system incompleteness, you agree to refrain from exploiting it and must report it to us immediately via email. If you fail to notify us and benefit from the issue, you will be liable for full compensation of all related costs and losses incurred by the Casino.

9.7. Any deposit must be wagered three (3) times the deposited amount before you may withdraw those funds. If you make multiple deposits without any gameplay, you must wager the combined total of all deposits before initiating a withdrawal. The Casino reserves the right to charge a processing fee or refuse withdrawal if wagering requirements are unmet.

9.8. The Casino is not a financial institution. Your Player Account will not accrue interest, and we do not offer currency conversion or exchange services (including fiat-crypto exchanges).

10. DEPOSITING

10.1. www.spinfever.com supports a variety of deposit options, including Visa and MasterCard (credit/debit), as well as alternative methods (e-wallets, bank transfers, etc.). All Paysafe transactions are processed by Tronabriz Limited.

10.2. To learn which payment methods are most convenient in your jurisdiction, please contact our Support Team at [email protected].

10.3. You must deposit funds from a payment account (bank account, card, e-wallet, etc.) registered in your own name. Depositing from anyone else's account is strictly forbidden. If our security checks reveal a third-party deposit, we will:

• Confiscate any winnings generated from that deposit;
• Return the original deposit to its rightful owner;
• Decline liability for any funds lost as a result.

10.4. Minimum and Maximum Deposit Amounts

• The minimum deposit is €20 (or equivalent).
• The maximum deposit varies by payment method; the precise limit will be displayed when you select your chosen option.

10.5. Due to the decentralized nature of cryptocurrencies, we cannot impose upper deposit limits on CoinsPaid (crypto) transactions. If you wish to enforce self-imposed limits, please choose a non-crypto payment method.

10.6. All deposits must be successfully processed and confirmed by the relevant payment institution before funds appear in your www.spinfever.com account.

10.7. If a deposit is denied, rejected, or charged back for any reason (insufficient funds, transaction limits, etc.), any winnings derived from that deposit will be voided immediately. www.spinfever.com will not compensate you for any losses caused by unsupported or declined deposit attempts.

11. WITHDRAWAL POLICY

11.1. Minimum and Maximum Withdrawal Amounts

Fiat Currencies: The minimum withdrawal is 20 EUR/USD (200 NOK, 30 CAD/AUD/NZD, 0.00043 BTC; 0.007 ETH, 0.066 LTC; 0.017 BCH; 40 DOG; 20 USDT).

Cryptocurrencies: The minimum is the crypto equivalent of €20 at the time of request (rate determined by Coinbase Converter).

Maximum Amount: Varies by payment method; the exact limit will appear during withdrawal. If your requested amount exceeds a method’s limit, payouts may be split into multiple installments.

11.2. We reserve the right to verify your identity before processing any withdrawals. If you submit false or incomplete KYC documents, we may refuse your payout and terminate your account notification will be sent via email. Additionally, we may report suspicious activity to the relevant regulatory authorities.

Required Identification Documents (at minimum):

• A copy of a valid government-issued photo ID (e.g., passport, driver's license).
• Proof of address (utility bill, bank statement).
• Any additional documentation we request to confirm your identity or payment method.

11.3. Credit Card Payouts

We support withdrawals via:

• Original Credit Transfer (OCT) for Visa;
• Payment Transfer for Mastercard.

Requirements:

• The card must be a personal (not corporate) card.
• The card must be issued in a supported country.

11.4. Even if a country is technically supported, your issuing bank may block or reject credit card or bank transfers at its own discretion. www.spinfever.com cannot guarantee successful processing in every case.

11.5. If necessary, we may pay your withdrawal via a different method than the one you specified (e.g., e-wallet instead of card), at our sole discretion.

11.6. We aim to process all withdrawal requests within 72 hours of approval. Actual payout timing depends on the chosen method and your verification status.

11.7. Winnings from no-deposit bonuses are capped as follows (or currency equivalent at the time of request via Coinbase Converter):

• €50 or $50 USD
• 75 CAD, 75 AUD, 75 NZD
• 500 NOK
• 1 000 ZAR
• 5 000 INR

11.8. Withdrawal Frequency Limits

Within any rolling seven (7)-day period: 5,000 EUR/USD, 50,000 NOK, 7,500 CAD, 8,500 AUD, 9,000 NZD, or the equivalent in other currencies

Within any rolling thirty (30)-day period: 20,000 EUR/USD, 200,000 NOK, 35,000 CAD, 40,000 AUD, 43,500 NZD, or the equivalent in other currencies.

Progressive jackpot wins are paid in full and do not count toward these limits.

Cryptocurrency limits are determined by the exchange rate at time of request (Coinbase Converter).

11.9. If you have deposited via credit/debit card and your requested withdrawal does not exceed your total net deposit, we may return those funds directly to your card. Any excess above your net deposit will be paid via an alternative method (e-wallet, bank transfer, etc.).

11.10. Our internal operating currency is EUR. If you transact in another currency, the amount debited or credited may differ slightly due to your bank's and our processing system's conversion rates. Bank Transfer payouts in USD are not available. All bank transfers are processed within 3 business days.

11.11. If you withdraw via bank transfer, intermediary banks may impose additional fees (typically up to €16). These charges are beyond our control.

11.12. The Casino is not a financial institution. Your account will not earn interest, and we do not provide any currency conversion or exchange services (e.g., fiat-crypto conversion).

11.13. You are responsible for any fees applied by your bank or payment provider during the withdrawal process.

11.14. To inquire about a refund possibility, contact our Support Team at [email protected].

12. DORMANT ACCOUNTS

12.1. An Account is deemed “inactive” if there has been no login or gameplay for 12 consecutive months. Once your Account becomes inactive, we reserve the right to charge a monthly dormancy fee of €10 (or currency equivalent), deducted from your remaining balance. If your balance is less than €20, we will deduct the entire balance instead.

12.2. We will begin deducting the dormancy fee at the start of the month following the date on which your Account was classified as inactive, and at the start of each subsequent month until the balance reaches zero or you reactivate your Account by logging in and placing a wager.

13. EXPIRY PERIOD

You agree that any claim or cause of action arising from these Terms and Conditions or from any service provided by the Casino must be filed within one (1) year from the date the claim or cause of action arose. Claims filed after this period will be deemed waived and forever barred.

14. REFUND POLICY

14.1. Requests for refund of a legitimate transaction must be submitted within 24 hours of the transaction. If you allege that someone else accessed your Account, you have 30 calendar days from the date you first became aware of the unauthorized access.

14.2. If you funded your Account using a credit card, we reserve the right to process your withdrawal request (up to the total net amount deposited) as a refund back to that same credit card. Any excess beyond the deposited amount will be paid via an alternative method.

14.3. Before calculating the refundable amount, all bonuses and winnings will be deducted from your balance. These deductions occur prior to issuing any refund.

14.4. If any credit card deposits or withdrawals are deemed high-risk (for security or legal reasons) by our payment processors or by www.spinfever.com, we will refund all associated transactions back to the originating credit card and report the incident to relevant authorities and parties.

14.5. You are responsible for all fees incurred during the refund process.

14.6. Contact our support team at [email protected] to inquire about the possibility of the refund. List of required documents to proceed with the refund (please note that additional documents could be requested):

• A photograph (or scan) of your valid photo ID.
• A photo or screenshot of your payment method (credit card front/back, e-wallet screenshot).
• A photo or screenshot verifying your current address.

We may also request a phone call (to the number on file) as part of our KYC procedure. Withdrawals and refunds will remain on hold until your Account is fully verified. If we cannot contact you by email or phone within 2 weeks of your request, your Account will be locked for failure to complete KYC.

All refund payouts are typically processed within 5–7 banking days from approval.

15. COMPLAINTS

15.1. Handling and Escalation

Your complaints are initially handled by our Support Team. If they cannot resolve your issue immediately, it will be escalated within the Casino's organizational structure. We will keep you reasonably informed of the status of your complaint.

15.2. Account Holder Only

We only accept complaints initiated by the Account Holder. You may not assign, transfer, or delegate your right to file a complaint to any third party. Complaints presented by anyone other than the original Account Holder will be dismissed.

15.3. Server Log Authority

In any dispute regarding game results, the Casino's server logs and records are final and binding. If there is a discrepancy between what appears on your screen and our server, the server's record prevails. You agree that these records are the ultimate authority for resolving any dispute about your game play or results.

15.4. Communication

We will contact you regarding your dispute using the contact details provided in your Account.

15.5. Alternative Dispute Resolution (ADR)

If you are dissatisfied with the outcome of our internal complaints process, you may escalate the matter to an independent ADR body. We cooperate with EGIS (https://egis.io/), which operates under the regulations of the Tobique Gaming Commission. To submit a dispute to EGIS, email [email protected].

16. NON-TRANSFERABILITY

You may not assign, pledge, or transfer any rights or claims arising from these Terms and Conditions or from participation in Games without the express written consent of www.spinfever.com. This nontransferability clause prohibits any transfer, encumbrance, pledge, or gifting of:

• Player Accounts;
• Balances, deposits, or winnings;
• Wagering rights or game outcomes;
• Any ancillary rights, whether legal, commercial, or otherwise.

Any attempt to transfer or collateralize these rights in violation of this clause is void.

17. ARBITRATION

All disputes between you and the Casino whether arising under these Terms and Conditions, additional agreements, or any related activities shall be resolved exclusively by arbitration in Costa Rica. By agreeing to these Terms and Conditions, you waive any right to bring a lawsuit in any court outside of this arbitration process.

18. KYC and ACCOUNT VERIFICATION

18.1. By registering and using the Website, you authorize www.spinfever.com to conduct identity and contact information checks at our discretion, or as required by regulatory authorities, to verify your eligibility and compliance ("Verification").

18.2. Only Account Holders (natural persons) may play for real money. To register, you must provide:

• a) Date of birth + valid ID proving you are ≥ 18 years old (or the legal age in your jurisdiction).
• b) Identification documents:
  Copy of government-issued photo ID (passport, driver's license, national ID).
  Copy of another ID (if requested).
  Proof of current address (utility bill, bank statement).
• c) Your full legal name.
• d) Your complete residential address.
• e) A valid email address.

We may request additional information or documentation (e.g., proof of payment method) to verify your identity. Your Account may remain suspended until all requested information is received and verified.

18.3. If we determine you were underage while using our gambling services, or if you provided false/inaccurate/misleading information during registration, we will:

• Immediately close your Account;
• Void all transactions and bets placed during the period you were underage;
• Refund any genuine deposits (subject to our policies);
• Confiscate any winnings earned while underage;
• Require you to reimburse the Casino for any withdrawn funds;
• Take any additional actions at our sole discretion, including legal measures, if deemed necessary.

18.4. If you fail to provide the requested documentation or if the documentation is invalid (e.g., expired ID, mismatched name/address), we may suspend or close your Account, and any funds in your balance will be forfeited.